Telecommunications Systems Analyst

Education: B.A. or B.S. degree.

Basic Experience: Must have 5 years of experience in engineering, system analysis, design, and programming.

Specialized Experience: At least 2 years of experience in functional and data requirement analysis; system analysis and design; programming; and program design of billing, trouble ticket management, service order entry, and/or configuration management systems supporting operations of large telecommunications support organizations.

Duties: Must be capable of planning, analysis, design, development, and maintenance of operations support systems used by telecommunications organizations. Must be capable of performing business systems planning, information planning, and analysis in support of telecommunications support functions, including billing, trouble ticket management, service order entry, and/or configuration management. Performs process and data modeling in support of the planning and analysis efforts using both manual and automated tools. Provides technical guidance in software engineering techniques and automated support tools. This labor category is offered only in conjunction with IT Professional labor categories.